What have you done that is innovative? Senior IT leaders believe their teams are innovative but often, they are merely operating within the boundaries that already exist. Leaders may task their teams with finding innovative solutions but without a focused effort, it is difficult to accomplish. IT staff are generally focused on keeping the lights on by solving day to day issues or completing their tasks for the next project.
Innovation requires a concerted effort with support from senior leaders to explore new ideas that may or may not deliver the intended result. If staff haven’t been working in this type of environment, this doesn’t come easy. It isn’t as simple as just giving the team a vision, telling them to explore possibilities, and then giving them a deadline. Unfortunately, this is how many IT organizations work.
"Innovation is seeing beyond the status quo to create significant change to products and services, processes,
or your business model."
It can be difficult for leaders to fully internalize how their reactions can shape the attitudes and behaviors of their teams. IT staff need to think out of the box but in the past if they presented a solution that wasn’t within the existing norms of the organization, it was shot down. Perhaps it didn’t follow a technology standard or it required a high level conversation with another executive. To the staff, it seemed minor. Regardless of how the message was delivered, what they heard is that they need to follow the standard way of doing business.
Three Key Actions for I.T. Leaders to Begin the Journey Toward True Innovation
Take steps to create true innovation within I.T. and for the broader organization. While there is an initial investment, the return will be well worth it.
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Organizations don’t change but people can change the organization. Your staff and customers are critical to success. A recent survey indicated that 83% of organizations believe change resistance is inhibiting the organization from realizing the value of their ITSM initiative.
With technology changing rapidly, if an IT organization is unable to harness change and leverage it to the organization’s advantage, they will continue to struggle with customer and employee satisfaction. If organizations are to recognize the value of an ITSM related initiative, they must take steps to minimize change resistance.
What are the top 3 actions you can take to minimize change resistance?
At AdOPT, we are transformation consultants focused on strategy, innovation, process, and culture to increase effectiveness, improve efficiency, and optimize costs. We wrote the book on organizational change in IT. For more information about our Change Adoption course, vision and strategy development, or other services, contact us at firstname.lastname@example.org or by calling 520-591-2427.