ITIL® and Organizational Change

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Change is unavoidable. Learn how to manage it successfully.

Organizational change is difficult to manage and takes time to implement. How it is managed has a direct impact on its success. The implementation of ITIL can be particularly challenging, especially for organizations for whom it represents a radical change. So how do you ensure that the process goes smoothly and offers a return on your investment?

Identify the obstacles:
In ITIL® and Organizational Change, Pamela Erskine analyzes some of the reasons why organizations fail to realize the benefits of ITIL and offers practical ways to avoid these pitfalls. She examines ways to clear the many hurdles that can obstruct progress and investigates how to improve acceptance of change in the workplace.

Map your route:
Drawing on her many years of experience, Pamela discusses five different models of organizational change and explains how to select the most suitable approach for your project and your organization. Real-life examples bring the theories to life.

Reap the rewards:
As you read this book, you will see how you can benefit from:
  • minimizing and overcoming resistance to change, as you understand the reasons behind employees' apprehensions
  • higher staff morale and improved relationships across the organization, as you obtain buy-in to the change
  • increased productivity, as time is focused on the right projects and tasks
  • knowing how to measure and publicize your successes, thereby further improving morale and productivity
  • learning how to manage the 'human aspect' of your project, which will enable the best possible outcome for customers, employees and the organization as a whole
  • lower costs and a higher return on your investment, as the services provided will be perfect for the business needs
  • minimal disruption to the business, as you implement the changes in the most cost-effective and efficient ways.

Additional guidance is provided on key skills, planning, and accountability – intrinsic elements of a successful project.

Adopt change effectively and revolutionize your business!
Praise for ITIL and Organizational Change
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"I would not have successfully completed my project without the background this book provided.  I'm a huge fan."  - Fortune 50 Tech Leadership
ABOUT THE AUTHOR

Pamela Erskine has over 15 years of leadership experience in IT and service transformation with responsibility for providing best practices, thought leadership, and guidance relating to ITSM best practices. She has led a number of IT transformation initiatives with measurable results in customer satisfaction, efficiency, and effectiveness. In addition to operational responsibility, Pam has consulted for Fortune 50 companies on IT strategy, IT service management, and organizational change initiatives. She is an ITIL expert, COBIT certified, DevOps certified, Six Sigma certified, Kepner-Fourie accredited, strategic visioning accredited, and a certified help desk director.

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ITIL® is a Registered Trade Mark of AXELOS Limited
Advanced Organizational Performance Techniques® and AdOPT® are Registered Trade Marks of Pamela Erskine